Hong Kong customer service complaints top 2025 total as AI use fuels frustration
The Hong Kong publicโs dissatisfaction with customer service is growing, with complaints in the first nine months of the year already exceeding the total for 2025 and many involving companiesโ overreliance on artificial intelligence (AI). The Consumer Council received 3,078 complaints about tradersโ customer service between January and September, compared with 2,715 for the whole of last year and 2,173 in 2024. โAmong the consumer complaints received by the Consumer Council each year, many...